A leadership journey in health care virginia masons story supplies an inside look at process improvement from the world leader in applying lean methods to health care it presents key lessons learned as well as the best practices developed at virginia mason during its 12 year process improvement journey. Since adapting the principles of the toyota production system to health care in 2002 virginia mason health system has made enormous leaps forward in quality safety patient experience of care and affordability it has achieved world class levels of patient satisfaction and has been honored as one of the safest hospitals in the country. Virginia masons story a leadership journey in health care course provider anderson continuing education learning objectives identify characteristics of the virginia mason medical center that make it a quality improvement leader identify key components of successful management techniques distinguish between components of respect for people and the dysfunctional elements present in many . A leadership journey in health care virginia masons story author charles kenny publisher crc press date published 2015 pages 157 cover type hard cover expiration date 12 31 2020 ccrns this course is eligible for new synergy model category c . Browse more videos playing next 017